1. Refunds and Cancelations
When canceling a land or sea tour booked with Stingray City Cayman Islands, certain penalties apply. See the information below for details.
Your tour deposit is refundable up to 90 days prior to tour unless noted otherwise below. After 90 days your deposit becomes nonrefundable, and will be forfeited based on the table below should you decide to cancel your reservation. Cancelations must be in writing: sent via email to email@example.com, or mailed to the address below. Cancelations become effective on the date received by Stingray City Cayman Islands.
- 90-61 days - 50%
- 60-31 days - 75%
- 30 days or less - 100%
Address: Stingray City Cayman Islands, 31026 Seven Mile Beach, Grand Cayman, KY1-1205
If payment was received via credit card, the refund will be made to that credit card. If payment was received from your online travel agent, the refund will be provided back to that travel agent.
2. Paying for Shore Excursions
Payment for Tours provided by Stingray City Cayman Islands is due in advance. You can pay by credit card (Visa, Master or Discover).
The Cayman Islands is tax free and no tax will be applied.
Online payments via the Site may only be made after ticket has been sent confirming tour. Your payments will be made through a secure environment. Stingray City Cayman Islands uses a third party service to process Your credit card information and does not store credit card details. You hereby agree to hold Stingray City Cayman Islands harmless for any damages that may result should any personal information about You be released by any third parties, or should your information become compromised in any form.
U.S. and KYD currencies are accepted for payment, including on vessel for payment of images.
In the event of cancelation due to weather conditions, the tour will be refunded 100% amount paid. Cruise passengers not able to dock or participate in tour based on weather conditions will be refunded 100% of the amount paid. Resort guest can select another tour date or be refunded full amount paid. Allow 15 business days for refund to be credited to credit card. Stingray City Cayman Islands does not store credit card information or personal information relation to any form of payment.
5. Ship Fail to Stop
Cruise Ship passengers on a vessel which fails to stop in port for any reason will be refunded 100% of the amount paid.
6. No Show
Passengers who fail to show for a tour at departure time is not eligible to claim a refund. Our representatives will assist in arranging another tour, but if other tour(s) are not available, the full amount paid will be lost and listed as a no show.
7. Correct Information
It is the client’s responsibility to ensure information listed on the ticket is correct. The first alteration of the dates and times is free of charge; for any further date and time alterations a fee of USD $50.00 will be charged. Failure to review information for accuracy, the client bears the burden should a mistake be listed for tour selection, date, time, type of tour and cost.
8. Cancelation of Tour
Stingray City Cayman Islands has the right to cancel a tour at any given time and for any given reason, including but not limited to cases of force majeure (e.g. natural catastrophes, unrest, strikes) or in the event of government action, accidents, technical defects etc.. Tour canceled by Stingray City Cayman Islands will be refunded 100% of the amount paid. In the event a client’s tour is canceled due to safety concerns relating to intoxication, no refund is made to the client.
9. Medical Attention
In the event of medical attention required during a tour, the client is responsible for all charges associated with medical cost, including but not limited to transportation (land or air), hospital stay and medications. The amount paid for the tour will be lost and considered non-refundable.
10. Opt Out of Tour Prior to Completion
No refund will be paid should a passenger opt out of tour prior to completion. In order to join another tour, the client will be responsible for paying full amount listed for the tour in order to reschedule.
Stingray City Cayman Islands is explicitly allowed to reschedule or cancel any Tour due to weather conditions in the event that personal-safety can no longer be accounted for. You may choose between a rescheduling of the Tour OR a credit towards an alternative Tour OR a full refund of all costs paid.